8ebd Privacy Policy
This policy describes in detail how your personal information is collected, stored, and kept secure on the 8ebd platform.
8ebd is a trusted online casino and betting platform in Bangladesh. We place the highest importance on protecting the personal information of our users. We manage your information in accordance with the rules set out in this privacy policy. Detailed descriptions of our practices regarding information collection, use, and protection are provided in each section below.
1 What Information We Collect
We collect various types of information during registration and use of services on 8ebd. This information comes primarily from two sources: what you provide directly, and what our system records automatically.
Personal Identity Information
- Full name
- Date of birth (for age verification)
- Email address
- National ID / passport number (for KYC verification)
- Bank and mobile banking account details (bKash, Nagad, Rocket)
Technical and Usage Information
- IP address and device information
- Browser type and operating system
- Time, date, and duration of site visits
- Pages visited and links clicked
- Gaming history and transaction records
Financial Information
- Deposit and withdrawal amounts and times
- Payment method details
- Transaction IDs and reference numbers
- Account balance and bonus history
Communication Information
- Live chat conversation records
- Content of messages sent by email
- Details of complaints and requests
- Documents related to issue resolution
2 How Your Information Is Used
We use the information collected for specific and lawful purposes. The main areas of use are outlined below:
Account Management
Personal information is required to create, verify, and manage your account. Identity document information is used to complete the age verification (21+) and KYC process.
Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. This information is also used to detect suspicious transactions.
Customer Service and Support
Communication information is used to provide 24/7 Bengali live chat support and to resolve your issues quickly.
Security and Fraud Prevention
Technical information is monitored to prevent unauthorized access to accounts, fraud, and money laundering.
Service Improvement
By analyzing user behavior, we continually improve our platform, gaming experience, and overall service quality.
Responsible Gaming
By monitoring gaming patterns, problematic behavior is identified and responsible gaming support is provided.
3 Cookies and Tracking Technology
We use cookies and similar tracking technologies to improve your experience on the 8ebd website. Cookies are small text files stored in your browser.
3.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary to maintain login sessions and ensure the core functionality of the site.
- Functional Cookies: These cookies are used to remember your preferences, language settings, and customizations.
- Analytical Cookies: These cookies are used to monitor site usage and evaluate performance.
- Security Cookies: These cookies play an important role in fraud detection and account protection.
3.2 Cookie Controls
You can control or disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some important features of the site to not work properly. It is recommended to keep essential cookies enabled to get the best experience from our services.
4 Information Sharing and Disclosure
8ebd does not sell your personal information to any third party. However, certain information may be shared in the limited circumstances described below:
Service Provider Partners
Only the necessary information is shared with trusted partners involved in payment processing, technical support, and platform maintenance. They operate under strict confidentiality agreements.
Legal Obligations
Information may be disclosed where required to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, we provide only the minimum necessary information.
Fraud Prevention
Information about suspicious transactions may be shared with anti-money laundering (AML) and fraud prevention organizations. This is done to protect you and all users.
5 Data Security Practices
8ebd uses industry-standard security technology to protect your information. Our security framework is described below:
SSL Encryption
All data transfers are secured through SSL/TLS encryption. Banking-level protection is ensured.
Secure Servers
Data is stored on secure, encrypted, and access-controlled servers. Regular security audits are conducted.
24/7 Monitoring
Systems are monitored around the clock to detect unauthorized access and suspicious activity.
Access Controls
Only authorized personnel can access data, in accordance with strict internal access policies.
We are committed to quickly identifying any data breach and notifying affected users. If any potential vulnerability in data protection comes to our attention, it is addressed immediately.
6 Data Retention Period
We retain your personal information only for as long as necessary or legally required. The retention policy for different types of information is described below:
6.1 Active Accounts
All necessary information is retained while your account remains active. This is essential to maintain the quality of customer service and to preserve your account history.
6.2 After Account Closure
Even after an account is closed or deleted, certain information may be retained for a defined period due to legal obligations and dispute resolution needs. Financial transaction records are kept in accordance with legal requirements.
6.3 Data Deletion Requests
You may request the deletion of your personal information beyond legal obligations. We will review such requests and take action in accordance with applicable rules.
7 Your Rights
As an 8ebd user, you have certain important rights over your own information. We fully respect these rights.
Right to Access Information
You may request a copy of the personal information we hold about you. We will provide that information within a set timeframe.
Right to Correct Information
If there is any incompleteness or error in your personal information, you may request that it be corrected. It is our responsibility to ensure accurate information.
Right to Delete Information
Under certain conditions, you may request the deletion of your personal information. Where legal obligations apply, we will inform you of that.
Right to Object to Processing
In certain specific circumstances, you may object to the processing of your information. We will consider your objection and take appropriate action.
8 Protection of Minors
8ebd provides services only to individuals aged 21 or older. We do not knowingly collect or store personal information of any minor.
An age verification process is mandatory at the time of registration. If we learn that a minor has created an account by concealing their age, that account will be closed immediately and the associated information will be deleted.
If a parent or legal guardian becomes aware that their minor child has created an account on our platform, please contact us immediately.
9 Policy Changes and Updates
8ebd reserves the right to change or update this privacy policy from time to time. If changes are made:
- The revised policy will be published on the website with a new updated date.
- For significant changes, a notification will be sent to the registered email address.
- Continued use of our services after changes will be considered as your agreement to the new policy.
- If you do not agree with the new policy, you may close your account.
We recommend that you visit this page regularly to stay informed about the latest privacy policy.
10 Contact Us
If you have any questions, concerns, or requests regarding information rights related to this privacy policy, please contact our privacy team. We review all requests seriously and respond as quickly as possible.
For assistance with responsible gaming or account-related matters, our 24/7 Bengali live chat service is always available for you.
Contact Methods
- [email protected]
- 24/7 Live Chat